Issuing a Refund

Rank One Pro · Last updated April 20, 2026

Follow the steps below to issue a refund for a Credit Card or Cash/Check payment.

1 Navigate to Manage Camps and Select Registrants

Select Manage Camps at the top of the page. Choose the School and Sport of the camp you wish to look at, then click Registrants next to the appropriate camp.

Manage Camps page with Registrants link highlighted

2 Find the Student and Click "View"

You will see the camp information and a list of registrants. Find the student you need to refund and click View on their line.

Registrant list showing the View button next to a student

3 Locate the Payment Information and Refund Options

When you select "View," the camper's information appears at the top of the page. Scroll to the bottom to see the payment information. The payment method used and the refund options (Refund Credit Card or Refund Cash or Check) will be displayed in the table.

Payment information table showing refund options

4 Select the Refund Option and Submit

Click the appropriate refund option, enter the amount you would like refunded, and click Submit Refund to complete the process.

Refund dialog box showing amount field and Submit Refund button

Refund Credit Card Payment dialog with amount and Submit Refund button

Important: Credit Card refunds will automatically be returned to the guardian's credit card. Cash/Check refunds must be handled by the district separately.

5 Verify the Refund

After submitting the refund, the payment information will be updated to show that the payment was refunded. The student will automatically be placed on the INACTIVE registrant list.

Payment table showing refunded amount and registrant list with Inactive status

Tip: For additional help with issuing refunds, please email support@rankone.com.